(1) Electric service bills are issued monthly. They are due upon receipt, and are payable to the cashier at the office of the utility during regular office hours or in the drop box at City Hall after hours.
(2) All other employees of the city or the utility are expressly prohibited from receiving payment for utility bills.
(3) If payment is not made two days from the due date of the bill, the account is then delinquent and the “collection charge” in the amount of 3% of the current unpaid balance as provided in the rate schedule is applicable. If payment is not made within the due date, the customer is informed by mail that the service is subject to disconnection, without further notice.
(4) In case of disconnection for non-payment of the bill, the customer will not be reconnected until he or she has paid the reconnection charge plus all amounts owed to the utility, or make an arrangement for his or her payment which is satisfactory to the utility.
(B) Collection charge. In addition to rates for service when it is necessary for an employee of the electric utility to go to a consumer’s premises to collect a delinquent bill, a collection charge of $50.00 will be made. After business hours service charge is $100.00.
(C) Disconnection charge. When service has been disconnected by the electric utility for non-payment of bills, a charge of $50.00 must be paid by the consumer before such service is reconnected. After business hours service charge is $100.00.
(1) When service has been disconnected by the electric utility at the customer’s option, a request to reconnect service during normal business hours will require a reconnect charge of $50.00 prior to service being restored.
(2) If the consumer, at their option, requests service to be restored after normal business hours, as provided above under division (A) of this section, Payment of Bills, a charge of $100.00 must be paid prior to reconnection.
(E) Insufficient funds. When a check that was received in payment of a consumer’s account is returned unpaid by the bank for any reason (not the fault of the electric utility), the consumer shall be assessed a handling charge of $30.00 for each check returned by the bank.
(F) Consumer false callout. When a consumer calls the utility for service restoration or repairs on the consumer’s premises and it is determined that the problem is confined to the consumer’s property or facilities (such as a tripped breaker, blown fuse, faulty wiring, and the like), a service charge of $50.00 may be assessed toward the consumer’s account. The charge for this service after business hours is $100.00.
(G) Damage to utility facilities. If a consumer causes damage to any facility of the utility, the consumer shall be responsible for all costs associated with repairing or replacing the damaged facilities.
(Ord. 2010-11, passed 9-22-10; Am. Ord. 2017-20, passed 11-29-17)
